Refund policy

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All products have a one-year warranty against defects.  If you are experiencing any issues, please contact us for a replacement.

Additional non-returnable items:
Gift cards

Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once we receive and inspect your return, we will email you to confirm receipt. We will also notify you whether your refund is approved or rejected. 
If you are approved, we will process your refund, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@sunny-bay.com.  We will send you a prepaid return label.

Gifts

If the item was marked as a gift when purchased and shipped directly to the purchaser, you’ll receive a gift credit for the value of your return. Once we receive the returned item, we'll mail you a gift certificate to make a purchase from our store.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you may vary.