CUSTOMER QUESTIONS & ANSWERS

Answers to our most commonly asked questions. Still need help? Feel free to contact us!

Our heating wraps and pads can retain heat for more than half an hour. Our fleece cover provides protection for your skin and insulation for the heat.

Yes! Our pads and wraps are designed for an even distribution of heat.

Depending on how hot you want your heating pad, you can microwave it for 1-3 minutes. For a slight increase in heat, microwave in 10 second intervals until you reach your desired temperature. To prevent hot spots and burns, spread the wrap out as much as possible so that it doesn't bunch up or block the microwave turn table from turning.

Our pads are made of all-natural flax seeds or whole wheat. Each pad is filled to perfection with the right amount of seeds for comfort and heat retention.

Yes! You can add your own essential oils for a spa-like experience at home, or you can shop our Lavender Collection, which comes with Lavender essential oil pre-added.

Yes! Sunny Bay heating wraps and pads can go wherever you go. They're made to be portable and move with you. Check out our specially designed travel pillows and our hands-free neck wraps.

We support our local economy! Our products are all made in the USA. We fill all products in the Seattle, Washington area.

Sunny Bay has a 30 day refund policy. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Read more about our return policy.