CUSTOMER QUESTIONS & ANSWERS
Answers to our most commonly asked questions. Still need help? Feel free to contact us!
Happy Earth Day! Today marks a moment where we, as a global community, reflect on our planet’s natural beauty and ponder how we can protect it for future generations. It's a day to celebrate progress and commit to making even small changes that have a big impact on our world. This Earth Day, we're inviting you to join us in a very special initiative that not only honors this day but also contributes to the well-being of our planet. We believe that every individual effort counts, and together, we can make significant strides toward a healthier Earth.
Plant a Tree, Get Cozy with a Heat Pack! Yes, you read that correctly! In celebration of Earth Day, we're offering a special gift to those who join us in our tree-planting campaign. For every tree you plant and share with us, we will send you a free heat pack as a token of our gratitude. Your effort will not only contribute to the earth's lungs but also warm your body and heart, knowing you've made a difference. Here’s how you can participate: Plant a Tree: Find a safe, suitable place to plant a tree. It could be in your backyard, at a local park (with permission), or through a recognized tree-planting organization. Capture the Moment: Take a photo of your newly planted tree, standing by it, and share it on Facebook, Instagram, Pinterest, or Tiktok. Make sure you tagged #PlantATreeWithSunnyBay. Valid for planting the tree from April 15 to April 31. Please send the information of your image to show the details including the date the photo was taken. Send It In: Email the link of your social media post to marketing@sunny-bay.com after sharing it on social media and tag us #PlantATreeWithSunnyBay). Don't forget to use the hashtag #PlantATreeWithSunnyBay. Receive Your Gift: Once we've seen your contribution, we'll reach out to arrange the delivery of your free heat pack. By planting a tree, you're contributing to reforestation efforts, enhancing air quality, and supporting biodiversity. Trees are vital to our existence; they give us oxygen, fruit, shelter, and are home to much of the planet’s biodiversity.We hope you'll join us in this meaningful Earth Day activity. It's a simple action that signifies your commitment to the planet's health and future. Together, we can create a wave of positive change that resonates around the globe.Thank you for being part of our Earth-loving community. Here's to a greener, healthier planet!
With gratitude and green hopes,
Sharon
This Earth Day, let’s give back to the planet that has given us so much. Plant a tree, make a difference, and enjoy the warmth of giving with your free heat pack from us. The free heat pack is our popular small heat pack.
I always try to ship out your order the same day of your purchase. We are in Seattle, it can be quicker if you are close to us.
For example, if you are located in the west coast, it takes only 2 days. If you live in NY, it will take 5 days for the package to get to you.
Our heating wraps and pads can retain heat for more than half an hour. Our fleece cover provides protection for your skin and insulation for the heat.
Yes! Our pads and wraps are designed for an even distribution of heat.
Light heat wraps may be microwaved for one and a half minutes. The heavier wraps, microwave 2.5 minutes. There will be instructions inside the package. Please follow the instruction and do not exceed the maximum heating time. To prevent hot spots and burns, flip the wrap in the middle of microwaving process. Do not let the wrap touch the microwave wall and stop it from rotating while microwaving.
Our pads are made of T-shirt cotton, anti-pill fleece, or both, one type on each side. The are filled with human-grade all-natural flax seeds or whole wheat. Each pad is filled to perfection with the right amount of seeds for comfort and heat retention. We calculated the stretch after repeated use. The wrap can be fuller when new. It will relax after use.
Yes! You can add your own essential oils for a spa-like experience at home, or you can shop our Lavender Collection, which comes with Lavender bugs mixed with seeds.
Yes! Sunny Bay heating wraps and pads can go wherever you go. They're made to be portable and move with you. Check out our specially designed travel pillows and our hands-free neck wraps.
We support our local economy! Our products are assembled in the USA. We fill the heat wraps in the Seattle, Washington area.
Sunny Bay has a 30 day refund policy. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Read more about our return policy. We offer one year warranty.
Take the heat patch out of the sealed plastic bag, either stick on the clothing or use the belt to hold the heat patch. The heat patch will warm up after 20 minutes or so. Please be patient. It can take time. The heat will last 12 hours. Please make sure you air out every hour so you don't get burns.
Please email us at info@sunny-bay.com or call us at 253-678-1361.
No, our product do NOT contain any chemical, aerosol or pesticide. They are made of non-toxic natural materials.
For customers who need their item right away, we offer expedited shipping using Amazon prime at a small additional cost - just $1 or $2 extra to the store price. We understand that sometimes those few dollars can make all the difference in meeting urgent needs!
The shipping has been free for all orders until September, 2023. Due to high labor and material costs making things in the USA, we will start charging shipping for orders under $50. Standard shipping rate is $7.95. Thanks for your understanding.