We ship most orders the same day from Seattle. Delivery usually takes 3–7 business days, depending on your location.

The wrap stays warm for approximately 20-30 minutes.

Microwave for 1-2 minutes, depending on your microwave wattage. Some products are heavier, and it can take longer to heat up. Please also note that new wraps take longer to heat up initially due to the moisture inside the fresh seeds.

Heat Pads are made of fleece with or without cotton on the other side. Heat patches are made of natural iron powder and carbon. Pillows are filled with polyester fiber with a flax seeds insert column.

To prevent burns to the product, properly folding the product and flipping it can ensure even heating. The seeds are very hot inside; from the outside, it is hard to feel them. When using it, the heat will build up.

Yes, these heat pads and pillows can pass the security check at the airport. In the car, it is not an issue.

We support our local economy! Many of our products are assembled in the USA. We fill the heat wraps in the Seattle, Washington area.

You may return the products to us within 30 days in their original condition for a full refund.

Take the heat patch out of the sealed plastic bag, either stick on the clothing or use the belt to hold the heat patch. The heat patch will warm up after 20 minutes or so. Please be patient. It can take time. The heat will last 12 hours. Please make sure you air out every hour so you don't get burns.

Please email us at support@sunny-bay.com or call us at 253-678-1361.

No, our product do NOT contain any chemical, aerosol or pesticide. They are made of non-toxic natural materials.

The shipping has been free for all orders until September, 2023. Due to high labor and material costs making things in the USA, we will start charging shipping for orders under $50. Standard shipping rate is $7.95. Thanks for your understanding.